Administrative Assistant
Festus, MO
Full Time
IPI
Entry Level
Administrative Assistant
Full-Time | Monday-Friday 8:30am-4:30pm
Location: Festus, MO 63028
About Interventional Pain Institute (IPI)
Interventional Pain Institute (IPI) is a trusted leader in pain management with multiple locations across the St. Louis area. Led by board-certified, fellowship-trained physicians, IPI provides advanced injections, minimally invasive procedures, and innovative therapies that improve quality of life. Our clinics are known for top patient-satisfaction scores, glowing testimonials, and a collaborative, growth-focused culture.
The Opportunity
This role is central to patient flow and administrative operations. You will support leadership, coordinate scheduling, manage documentation, assist with insurance and billing processes, and serve as a primary point of contact for patients, staff, and insurance partners.
What You’ll Do
Leadership & Administrative Support
- Support the Director of Nursing and Executive Director with daily operations, payroll, accounts payable, special projects, and other assigned duties
- Greet and check in patients and visitors
- Answer patient and family questions
- Answer, route, and manage phone calls and messages
- Schedule patients; adjust surgical schedules for cancellations and notify staff
- Print and maintain daily physician and nursing schedules
- Prepare, file, scan, and maintain complete surgical charts and patient records
- Mail new patient paperwork; manage incoming and outgoing mail
- Enter and maintain accurate patient information
- Verify insurance and assist with HCFA 1500 claim form preparation and accounts receivable collections
- Enter daily charges, maintain petty cash counts, and work with insurance companies to obtain required numbers and codes
- Maintain daily statistical logs, including physician, procedure, and register indexes
- Monitor no-show appointments and send required patient communications
- Track office and building supply inventory
- Maintain strict patient confidentiality at all times
- Are organized, detail-oriented, and patient-focused
- Communicate clearly and professionally in a healthcare setting
- Can work independently while supporting a collaborative team
- Value confidentiality, ethics, and accuracy
- High school diploma or GED required
- At least one year of administrative experience required
- Experience in a healthcare facility preferred
- Basic Life Support (BLS) certification preferred
- Strong verbal and written communication
- Excellent customer service and interpersonal skills
- Proficiency with Microsoft Office or related software
- Knowledge of clerical systems, medical terminology, and office ethics
- Ability to stand and/or walk for extended periods; speak and hear with or without accommodation; use hands and arms for handling and reaching; lift up to 10 lbs frequently and 25 lbs occasionally; push up to 300 lbs; and maintain vision abilities including close vision, depth perception, and focus adjustment.
- Health, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Employee Discounts
- Free Parking
- Travel Reimbursement
- Employee Assistance Program (EAP)
- Professional Development Assistance
If you’re motivated to support high-quality patient care and keep complex operations running efficiently, we invite you to apply and grow with Interventional Pain Institute.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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