• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic performance
• Help improve scheduling, collections, and front office workflows
• Join a patient-centered organization focused on quality care

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

• High School Diploma or GED.
• At least 5 years of medical front desk experience.
• At least 1 year of supervisory or management experience.
• Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

• Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field.
• Ambulatory Surgery Center (ASC) scheduling experience.
• Experience overseeing front office operations across multiple locations.

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) & Sick Time
• Company-Paid Holidays
• Employee Assistance Program
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Bonusly Employee Recognition
• DailyPay On-Demand Pay Access

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.