Contact Center Representative I
Remote
Full Time
VBC
Entry Level
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Contact Center Representative I
Remote | Full-Time | $18.00 per hour
Be the voice of care that connects patients to life-changing solutions.
Be the voice of care that connects patients to life-changing solutions.
About DxTx Pain & Spine
DxTx Pain & Spine is a physician-aligned partner organization dedicated to elevating pain and spine practices across the nation. Through strategic partnerships with award-winning, independent physicians, we offer robust operational support—including compliance, finance, marketing, and ASC services—while preserving each clinic’s identity and clinical autonomy.
Now, we’re hiring a Contact Center Representative I to help us connect patients with expert care, while optimizing the patient experience from the very first call.
The Opportunity
This is more than a typical scheduling role. You’ll be the first voice patients hear—making an impression that shapes their journey toward relief. You'll handle inbound calls, follow up on patient leads, and support marketing efforts by tracking outreach success. Every conversation is a chance to educate, reassure, and schedule patients into our affiliated pain clinics and surgery centers.
These are not cold calls—you’ll speak with individuals who’ve already expressed interest in care and are ready for guidance.
What You’ll Do:
Patient Scheduling & Communication
Now, we’re hiring a Contact Center Representative I to help us connect patients with expert care, while optimizing the patient experience from the very first call.
The Opportunity
This is more than a typical scheduling role. You’ll be the first voice patients hear—making an impression that shapes their journey toward relief. You'll handle inbound calls, follow up on patient leads, and support marketing efforts by tracking outreach success. Every conversation is a chance to educate, reassure, and schedule patients into our affiliated pain clinics and surgery centers.
These are not cold calls—you’ll speak with individuals who’ve already expressed interest in care and are ready for guidance.
What You’ll Do:
Patient Scheduling & Communication
- Respond to inbound calls and assess patient needs
- Schedule new patients and send appropriate pre-appointment materials
- Cancel, reschedule, and confirm appointments as needed
- Answer questions about treatment options with professionalism and empathy
Outreach & Marketing Support
- Make outbound calls to prospective patients who’ve requested information
- Track lead performance and marketing initiative effectiveness
- Contribute ideas to optimize engagement strategies
Service & Operations
- Provide excellent, timely customer service
- Maintain operational standards by following company policies
- Perform other duties as assigned
You’ll Thrive in This Role If You…
- Have a naturally upbeat and confident phone presence
- Enjoy helping people navigate healthcare decisions
- Are an organized multitasker who thrives in a remote setting
- Take initiative and love solving problems
- Want to be part of a fast-moving, mission-driven team
Qualifications
- High school diploma or GED required
- Strong verbal, written, and interpersonal communication skills required
- Proficiency with Microsoft Office and general computer use required
- Able to maintain confidentiality and professionalism in all interactions required
- 1+ year of experience in customer service, call center, or patient-facing role preferred
- Prior work in a healthcare facility preferred
- Familiarity with medical terminology and EHR systems preferred
- Sit for long periods while using a computer and phone
- Speak and hear clearly (with or without reasonable accommodations)
- Frequently lift up to 10 lbs; occasionally lift up to 25 lbs
- Vision: close vision, depth perception, and ability to adjust focus
What We Offer
- Health, Dental & Vision Insurance
- Accident & Life/AD&D Insurance
- Short- & Long-Term Disability Coverage
- Emergency Travel Assistance Program
- Identity Theft Protection
- LifeMart Employee Discount Program
- Health Savings Account (HSA)
- Health Management Tools
- Paid Time Off (PTO)
- Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Remote Work Stipend
- Travel Reimbursement
- Continuing Education Reimbursement
- Bonusly (employee recognition platform)
- DailyPay (on-demand pay access)
Ready to Make a Real Change?
If you're an energetic communicator who wants to help patients access the care they need—while working in a supportive, remote-first environment—this is your opportunity.
Apply now and help shape the first step in every patient's journey to relief!
If you're an energetic communicator who wants to help patients access the care they need—while working in a supportive, remote-first environment—this is your opportunity.
Apply now and help shape the first step in every patient's journey to relief!
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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