Customer Service Representative

Remote

Full Time

DxTx

Entry Level

Customer Service Representative
Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time
Location: Remote

Looking for a rewarding career where you can make an impact every day?
Join DxTx Pain & Spine, a physician-aligned partner organization supporting award-winning pain and spine practices nationwide, where you'll help new patients get scheduled and educated about treatment options, all from the comfort of home, with a consistent weekday schedule.

Why You'll Love Working Here

Fully remote position with a remote stipend
Consistent Monday-Friday daytime schedule
Warm leads only, no cold calling
Meaningful work connecting patients to care
Growth and continuing education support
Comprehensive benefits package

What You'll Do
As a Contact Center Representative, you'll play a key role in scheduling new patients for our affiliated pain clinics and surgery centers, handling inbound calls and following up with warm leads to educate them on treatment options.

Answer inbound calls from prospective new patients and assess their needs
Answer general questions regarding treatment options
Make outbound calls to incoming leads to educate them about possible treatments
Register and schedule new patients; send appropriate materials prior to appointments
Reschedule, cancel, and confirm appointments as needed
Provide excellent, timely customer service
Maintain operations by following established policies and procedures
Help track the effectiveness of new marketing initiatives
Contribute creative ideas to optimize marketing strategies
Perform other related duties as assigned

Qualifications

High school diploma or GED required
1+ year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
Previous healthcare facility and contact center experience preferred

Skills for Success

Excellent verbal and written communication
Strong interpersonal and customer service skills
Service-oriented approach to resolving customer concerns
Excellent organization and attention to detail
Comfortable learning new software and computer systems
Understanding of patient confidentiality requirements
Familiarity with medical terminology and office ethics
Proficiency with Microsoft Office Suite or related software

Benefits:
Health, dental, and vision insurance | Accident and life/AD&D insurance | Short- and long-term disability | HSA | Health management tools | Emergency travel assistance & ID-theft protection | LifeMart employee discount program | PTO & company-paid holidays | Paternal leave | 401(k) retirement plan | Remote stipend & travel reimbursement | Continuing education reimbursement | Bonusly employee recognition platform | DailyPay on-demand pay access

Join Our Team!
If you're looking for an opportunity to make a meaningful impact from home while helping patients access life-changing care, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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